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Siqalh

+966567567560

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Terms & Conditions

Last updated: 1 October 2026

Welcome to Siqalh. These Terms & Conditions govern your use of the Siqalh website and mobile app, and all purchases and services provided through them. By using the website or the app, or by placing an order, you agree to these Terms & Conditions, as well as our Return & Exchange Policy, Delivery Policy and Privacy Policy, all of which form an integral part of these terms.

1. About Siqalh

Siqalh is a Saudi e-commerce platform specialised in building and foundation materials, including plumbing, electrical, insulation and building materials.

  • Commercial Registration No.: 1010795647
  • VAT Number: 310118086200003
  • Address: Riyadh, Kingdom of Saudi Arabia
  • WhatsApp: +966 56 756 7560
  • Email: contact@siqalh.com

2. Definitions

  • Siqalh / the Platform: the Siqalh website, mobile app and related services.
  • Customer: anyone who browses the Platform, creates an account or makes a purchase through it, whether an individual or a business.
  • Products: the materials and products offered for sale on the Platform.
  • Order: a purchase order submitted by the Customer through the Platform.
  • Custom Products: products or materials cut, prepared or specially supplied to measurements or specifications set by the Customer.

3. Account and Registration

  • To place an order you must sign in with an active Saudi mobile number, verified by a one-time code (OTP) sent by SMS.
  • You must provide accurate, up-to-date information. You are responsible for all activity on your account and must not share your verification code with anyone.
  • You must be 18 years or older, or purchase under the supervision of a parent or guardian.
  • Siqalh may suspend or close an account, or cancel related orders, if these terms are breached or unlawful or fraudulent use is suspected.

4. Products and Specifications

  • We aim to display product images, specifications and prices accurately. Some information and images may be provided by manufacturers or suppliers.
  • Minor differences in colour, appearance or packaging may occur due to screen settings or manufacturer updates. These are not considered defects unless they affect the product's conformity with its specifications.
  • All products are subject to actual stock availability. If a product becomes unavailable after you order, we will contact you to offer an alternative or remove the product and refund its value.
  • Some products have a minimum order quantity, shown on the product page.
  • If your project needs conformity certificates or manufacturer data sheets, you can request them from customer service before purchasing.

5. Quantity Calculator and Technical Information

  • The quantity calculator in the app and any estimates or advice from our team are for guidance only, based on the information you enter. They do not replace reviewing your drawings or consulting a qualified engineer or technician.
  • You are responsible for confirming the right quantities, sizes and specifications for your project before confirming your order.
  • We recommend that products, especially electrical, plumbing and insulation works, are installed by qualified technicians in line with the manufacturer's instructions and the Saudi Building Code. Siqalh is not responsible for damage caused by incorrect installation or use.

6. Prices and VAT

  • All prices are in Saudi Riyals. VAT is applied at the rate in force in the Kingdom (15%). The order summary shows, before payment, whether VAT is included in the price or added on top.
  • Prices of some materials, such as cables, wires, pipes and steel, follow raw material price fluctuations. Siqalh may update prices at any time; the price shown when your order is confirmed is the price that applies.
  • If there is an obvious error in a price or product description, Siqalh may cancel the order or contact you to confirm it at the correct price, with a full refund of any amount paid if you choose not to proceed.
  • Delivery fees and any additional charges are shown clearly before you confirm, except for delivery at a chosen time (section 9), whose fee is determined later.
  • Discount coupons and offers are subject to their own terms and validity period and cannot be exchanged for cash.

7. Placing and Confirming Orders

  • You place an order by adding products to your cart, entering the recipient's details and address, choosing a payment method and confirming.
  • An order is confirmed once Siqalh accepts it and payment is completed or verified, depending on the payment method. You can follow your order status from My Orders and through notifications.
  • Siqalh may cancel an order fully or partly in cases including: products out of stock, inability to source from the manufacturer or supplier, an error in price or description, a technical error, incomplete order or delivery details, or payment that cannot be verified. In these cases any amount paid is refunded in full.

8. Payment

  • Online payment: by bank card through a licensed payment gateway. Siqalh does not store your card details.
  • Bank transfer: a photo of the transfer receipt must be attached when ordering, and the order is prepared only after the payment is verified. Siqalh may cancel the order if the transfer cannot be verified.
  • Cash on delivery: where available, the full order amount must be paid on delivery.
  • The payment methods available for each order are shown at checkout. Payments may be subject to the terms of your bank or the payment provider.

9. Delivery and Receipt

  • We deliver to the cities and districts available when you choose your address. Approximate delivery times:
    • Within Riyadh: 3 to 5 working days.
    • Outside Riyadh: 5 to 10 working days.
    • Products that need restocking: 12 to 15 working days.
    • Times may be longer during busy seasons.
    See our Delivery Policy for details.
  • Delivery at a chosen time: you can choose a delivery date and time starting after 3 working days, excluding Friday and Saturday. The time is subject to Siqalh's confirmation, and its delivery fee is determined and paid later.
  • Products are unloaded in front of the building at the address on the order, unless an additional service has been agreed. You must make sure someone is available to receive the order, and that there is suitable access and space for the vehicle and unloading, especially for heavy or bulky materials.
  • If delivery fails because no one is available to receive it, the address is incorrect or access is difficult, delivery will be rescheduled and you may be charged the additional delivery cost.
  • Showroom pickup: free in cities where the service is available. Some products may not be eligible for pickup because of their size or weight.

10. Inspecting Products on Delivery

You or your representative must inspect the products on delivery and check the type, quantity, size and that there is no visible damage. If anything is damaged, missing or different, note it on delivery and inform us right away on WhatsApp with photos and your order number.

Products that need installation must be inspected before installation, as installing a product may affect the acceptance of a return for visible defects that could have been found beforehand.

11. Cancellation, Returns and Exchanges

  • You can cancel an order from the order details page as long as it has not been delivered. Custom Products cannot be cancelled once their preparation has started.
  • You can request a return or exchange within 7 days of receiving your order, for the whole order or for some of its products or quantities, from the order details page with photos of the products. Products must be in their original condition, unused and in their original packaging.
  • Returns do not cover: Custom Products, products damaged or misused after delivery, and electrical products whose packaging has been opened, unless they have a manufacturing defect or do not match the order.
  • Refunds are made to the original payment method within a maximum of 14 working days after the returned product is received and inspected.
  • If the return is due to a Siqalh error, Siqalh covers the shipping costs; otherwise they are paid by the Customer.

See our Return & Exchange Policy for details.

12. Warranty

Products covered by a warranty are subject to the manufacturer's or supplier's warranty terms, and any additional warranty shown on the product page. Warranty periods and terms vary between products. Warranties usually do not cover damage caused by misuse, incorrect installation, improper storage or failure to follow the manufacturer's instructions.

13. Business and Project Customers

  • When ordering on behalf of a business, you must correctly enter the business name, VAT number, commercial registration and national address so the tax invoice is issued in the business's name. Invoice details cannot be changed after issue except as permitted by the applicable regulations.
  • Quotations for bulk and project orders are valid only for the period stated in them, and are subject to product availability and prices at the time of confirmation.
  • A tax invoice is issued for every order in line with the requirements of the Zakat, Tax and Customs Authority (ZATCA).

14. Reviews and User Content

You can review products after receiving your order. Reviews must be honest, relate to your actual experience, and contain no abuse, advertising or personal data. Siqalh may remove any content that breaches these rules.

15. Notifications and Communications

By creating an account you agree to receive verification messages and notifications about your orders and return requests by SMS, app notifications and WhatsApp. We only send marketing messages with your consent, and you can stop them at any time.

16. Privacy and Data Protection

We handle your personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its regulations, and our Privacy Policy published on the Platform.

17. Intellectual Property

All Platform content is owned by Siqalh or its licensors and is protected by intellectual property laws. This includes the trade name and logo, texts and images, designs and data, and the website and app interfaces. None of it may be copied, republished or used commercially without prior written consent.

18. Acceptable Use

You must not misuse the Platform, including:

  • attempting unauthorised access to the Platform's systems or other users' accounts;
  • using automated tools to collect data;
  • placing fake orders;
  • any use that breaches the law or public morals.

19. Limitation of Liability

  • To the extent permitted by law, Siqalh's liability for any order does not exceed the value of the products paid for in that order.
  • Siqalh is not liable for indirect losses, such as project stoppages or contractor delays, resulting from delivery delays for reasons beyond its control.
  • Siqalh is not responsible for the content of external websites the Platform may link to.
  • Nothing in this section limits any consumer right established under the laws of the Kingdom.

20. Circumstances Beyond Our Control

Siqalh is not responsible for delays or failure to perform caused by circumstances beyond its reasonable control. These include general technical failures, communication outages, weather conditions and natural disasters, government decisions, transport disruptions and supply shortages from manufacturers. We will inform you and complete the order where possible, or cancel it and refund its value.

21. Changes to These Terms

Siqalh may update these Terms & Conditions when needed. The updated version takes effect from the date it is published on the Platform and does not affect orders confirmed before that date.

22. Consumer Rights and Governing Law

  • These terms are governed by the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and the Personal Data Protection Law. They are not intended to reduce any consumer right established by law.
  • If any clause conflicts with an applicable legal provision, the legal provision applies.
  • We aim to resolve any dispute amicably through customer service first. If that is not possible, the competent judicial authorities in the Kingdom of Saudi Arabia have jurisdiction.

23. Contact Us

For any questions about these terms or your orders, contact us:

Siqalh