Privacy Policy

Last Updated: January 1, 2026

At Saqalah Online, we are committed to protecting the privacy of your personal data in accordance with the Personal Data Protection Law issued in the Kingdom of Saudi Arabia and its implementing regulations. We collect and process personal data transparently and securely.

1. Scope of the Policy

This Privacy Policy applies to all personal data that is collected or processed when you use the Saqalah Online website or services.

2. Personal Data We Collect

We may collect and process the following personal data:

• Full name

• Contact information (phone number, email address)

• Address (city, district, street)

• Order and transaction details

• Payment information (bank card details are not stored)

• Technical data such as IP address, device type, operating system, and browsing activity on the website

3. Legal Basis for Processing Personal Data

We collect and process personal data based on one or more of the following legal bases:

• Your explicit consent

• Performance of a contract to which you are a party

• Compliance with a legal obligation

• Legitimate interest, without prejudice to your rights

4. How We Use Personal Data

Personal data is used for the following purposes:

• Processing and fulfilling orders

• Completing payment and delivery processes

• Improving service quality and user experience

• Communicating with you regarding orders or support

• Sending marketing offers after obtaining your consent

• Complying with applicable laws and government regulations

5. Sharing of Personal Data

We do not sell or share your personal data with third parties except in the following cases:

• Contracted service providers (such as shipping and payment service providers), to the extent necessary to deliver the service

• Relevant government authorities when required by law or a judicial order

All parties are obligated to maintain the confidentiality of personal data and use it only for the specified purposes.

6. Transfer of Data Outside the Kingdom

Personal data is not transferred outside the Kingdom of Saudi Arabia except as permitted by the Personal Data Protection Law and after ensuring an adequate level of data protection or obtaining the required regulatory approvals.

7. Data Retention

We retain personal data for the period necessary to fulfill the purposes for which it was collected or as required by applicable laws. After that, data is securely deleted or anonymized.

8. Data Protection Measures

We apply appropriate technical and organizational measures to protect personal data, including:

• Encryption of sensitive data

• Advanced security and periodic monitoring systems

• Restricted access to personal data limited to authorized personnel only

9. Data Subject Rights

In accordance with the Personal Data Protection Law, you have the right to:

• Be informed about how your personal data is collected and processed

• Access your personal data

• Request correction of inaccurate personal data

• Request deletion of personal data when the purpose for its collection no longer exists

• Withdraw your consent at any time

10. Cookies

We use cookies to enhance website performance and user experience, including:

• Saving user preferences

• Analyzing website usage

• Facilitating login processes

You may disable cookies through your browser settings; however, some website features may be affected.

11. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any updates will be posted on this page along with the revised effective date.

12. Contact and Complaints

For inquiries or to exercise your rights related to personal data, you may contact us through the official support channels.