Add products to your cart, tap Checkout, enter the recipient details and address, choose your city and district, select a payment method and confirm. You will see an order confirmation page and can follow the order from My Orders.

Yes, you need to sign in to complete an order. Signing up is quick: just your mobile number and a verification code sent by SMS, with no password needed.

Depending on availability at checkout: online payment by bank card through a secure Saudi payment gateway, cash on delivery, and bank transfer with the transfer receipt attached. The available methods are shown on the checkout page.

Yes. Payments are processed through a licensed, encrypted payment gateway, and we never store your card details.

Enter the coupon code in the coupon field in your cart and tap Apply before checkout. The discount will appear in the order summary.

The Siqalh app includes a quantity calculator that estimates the materials you need from your project dimensions and adds them all to your cart. You can also contact us for help with estimates.

Some products have a minimum quantity because of how they are sold or packed. This is shown on the product page, and you cannot order less than it.

Yes, you can cancel from the order details page as long as the order has not been delivered yet. If you paid online, the amount is refunded to the same payment method.

We deliver only within Riyadh

Within Riyadh: 3 to 5 business days, subject to product availability. Items not currently in stock require 12 to 15 business days; this period may extend to 20 business days during peak seasons.

Delivery fees depend on the city, district and the nature of the order, and are shown before you confirm. When the free shipping offer is active, delivery is free for orders above the set amount.

Yes. At checkout, turn on "I want to choose a specific delivery date and time" and pick the date and time that suit you. Available dates start after 3 working days, and there is no delivery on Friday or Saturday. We will confirm whether delivery is possible at that time, and the delivery fee will be determined and paid later.

You can see your order status in My Orders (new, in progress, in delivery, completed), and you receive a notification with every update. Once the order is out for delivery, you can track the driver live on the map.

Products are unloaded in front of the building at the address on the order, unless an additional service has been agreed. Please make sure someone is available to receive the order and that there is suitable space for unloading, especially for heavy or bulky materials.

We operate via the website and the app to receive and deliver orders.

You can request a return or exchange within 7 days of receiving your order, provided the product is in its original condition, unused, and comes with all accessories, the original packaging and proof of purchase.

Go to My Orders, open the details of the delivered order, tap "Request Return", choose the products and the quantity of each one you want to return, add the reason and submit. You can also contact customer service for help.

Yes. You can return the whole order, specific products from it, or part of the quantity of any product. For example, you can return 5 rolls out of 10.

Returns and exchanges do not cover: products made or prepared to the customer's order, materials cut or tailored to specific measurements, products damaged or misused after delivery, and electrical products whose packaging has been opened, unless they have a manufacturing defect or do not match the order.

Your return requests appear on the order details page with their status (under review, approved, rejected) and any notes from the Siqalh team, and you get a notification whenever the status changes.

Refunds are made to the original payment method within a maximum of 14 working days after we receive and inspect the returned product. Logistics or delivery fees may be deducted depending on the return case.

If the return is due to a Siqalh error, such as a wrong or damaged product, Siqalh covers the shipping and return costs. For returns for any other reason, the customer covers the costs depending on the case.

We recommend checking your order on delivery. If a product is damaged or not what you ordered, contact us right away on WhatsApp with photos and your order number, or submit a return request from the order details, and we will fix it at our cost.

Yes, a tax invoice is issued for every order, showing VAT and Siqalh's VAT number. If you need a copy, you can request it from customer service.

At checkout, choose the "Company" account type and enter the company name, VAT number, commercial registration and national address, so the invoice is issued in your company's name.

Yes. For large quantities and project orders, send us your list of materials and quantities on WhatsApp, by email or through the Contact Us page, and our sales team will get back to you.

Yes, please send us the list of products, the required quantities, and the delivery location within Riyadh via WhatsApp or email. We will send you a price quote—inclusive of tax and delivery costs—within a maximum of three business days.

From My Account you can update your name, email and personal details at any time.

The Siqalh app lets you browse and order easily, use the quantity calculator, save products to your wishlist, follow orders and track deliveries, submit return requests and get notified of every update.

Yes. After your order is delivered, you can review each product from the order details page to help other customers.

You can reach us on WhatsApp at +966567567560, by email at contact@siqalh.com, or through the Contact Us page. To help us serve you faster, please include your order number if you have one.

Yes. Products covered by a warranty are subject to the warranty of the manufacturer, supplier or authorised agent we source them from, plus any additional warranty stated on the product page. Siqalh coordinates between you and the supplier if you need to make a warranty claim.

Because each warranty is set by the manufacturer or supplier according to the product type and how it is used. Periods and terms vary between brands, and between electrical products, plumbing fittings, insulation materials and so on. Two similar products may therefore have different warranties if they come from different manufacturers.

Warranty details are shown on the product page when available, or on the manufacturer's warranty card included in the packaging. If you can't find them, contact customer service before buying and we will confirm the product's warranty for you.

The warranty usually starts from the delivery date or the invoice date, unless the manufacturer's terms state otherwise.

The warranty usually covers manufacturing and material defects that appear during normal use within the warranty period, such as internal faults or defects not caused by use or installation. Repair or replacement follows the manufacturer's terms and the inspection result.

The warranty usually does not cover damage caused by misuse or neglect, incorrect installation or installation by unqualified people, improper storage, exposure to voltage or water pressure beyond the specifications, modification, disassembly or repair outside the authorised party, normal wear and tear, or breakage and scratches after delivery.

Yes. Many manufacturers require installation by a qualified technician following their instructions, especially for electrical products, water heaters, pumps and water piping. The warranty may be void if the fault is found to be caused by incorrect installation, so we recommend keeping proof that a qualified technician installed the product.

Bulk and consumable materials such as cement, sand, steel and adhesives usually have no time-based warranty because they are used up during construction. Any quality or conformity issue on delivery is handled under our return policy within 7 days of delivery, so we recommend checking them before use.

A return is made within 7 days of delivery for products in their original, unused condition under our Return & Exchange Policy. A warranty covers manufacturing defects that appear during use within the warranty period; the product is inspected and then repaired or replaced according to the manufacturer's terms.

Contact customer service on WhatsApp or by email with your order number, a description of the problem, photos or a video showing the fault, and a copy of the warranty card if available. Our team will review the claim, coordinate with the supplier or authorised agent and let you know the next steps.

The supplier or authorised agent inspects the product to confirm the fault is covered. Based on the inspection result and the manufacturer's terms, the product is repaired or replaced. Inspection and repair times vary by supplier and product type, and we will keep you updated.

Yes, proof of purchase is required. Your order number or the tax invoice issued by Siqalh is usually enough, but some manufacturers also require the original warranty card, so we recommend keeping it with the packaging. You can request a copy of your invoice from customer service.

This depends on the supplier's warranty terms and the type of product. Our team will explain any possible costs before starting, and nothing that involves a cost is done without your approval.

No. The warranty does not reduce any right you have under the laws of the Kingdom of Saudi Arabia, including the e-commerce and consumer protection regulations.